Frequently Asked Questions

We try to design our website self-explanatory. If you yet have a question, take a look at the FAQ. Below you find the most common questions. And if you do not want to scroll, look into our cloud ;-)

FAQ

-Registration -

Why do we do that?

Glaxes is a page of a reputable market research institute. We work on behalf of multinational companies, who wants to know more about their consumers. We are testing new products, new advertisment, concepts or websites and reported the results to our clients. Your opinion is important to us! We are constantly looking for new volunteers, who would like to take part in our surveys to different themes. Therefore you may need to register on this site and the next survey invitation is coming soon.

Why should I register with Glaxes ?

You can earn money with your opinion! Furthermore, Glaxes gives you the opportunity to participate in developing new products or new advertisements.

Is the registration free?

. Yes, everything is free at Glaxes. You do not need to pay any registration fee or membership fee. Quite the contrary, when you get an invitation and finish a survey completely, we pay you an incentive.

Do I need to participate on each survey?

Decide for each survey, if you want to to take part in or not. The participation is voluntary.

How can I become a member of Glaxes?

See the button „Sign up“ above the navigation bar on the right? The button leads you to our registration form. We need some basic data like age and gender. After filling in we send you an email confirming your registration. With the link you can find there, you can activate your account. Without activation the registration is not finished.

Why I still have not received a confirmation email?

First, please check your spam folder if you can find the confirmation mail there. To ensure that you willl receive our emails, please add our address mail@glaxes.com to your contact list. If the confirmation mail has not arrived within 2 hours, could be the reason a typing mistake in your email address. In that case, please repeat the registration process.

-Account -

How can I log in?

To log in your account use the button from top navigation bar. Your username is your e-mail address and the password can be chosen during registration process. In your account you can change your personal data, terminate your membership or slightly control how many credits you have earned so far.

Why should I supplement my profil? Why do you need so much my personal data?

For each survey we are searching people with certain attributes e.g. agegroups or consumers of define products or brands and so on. With your personal data we can easily decide if you fit our search criteria or your personal interest. All interviews are subjected to the rules of law about data privacy. Please notice that the questions for the registration are for classification purposes only. Your personal details will not be passed onto any third party. Your interview answers will not be analysed in conjunction with your name and address.

How can I change my e-mail address?

Please log in your account and in the tab “Personal data” you can change your e-mail address. After that please click the save button.

How can I delete my account?

Every member has the right to terminate his/her membership anytime. For this purpose use the feature “Terminate membership” from tab “Personal data” in your account.

-Incentive -

Which kind of incentive will I get?

For every completed survey you will get credits. Their amount differs from length of the interview and from specified target group as well. In each invitation we state the credit’s amount to earn for the specific survey. Please note that the credits are valid for 2 years.

What can I do with the credits? Against what can I exchange those credits?

After you have reached your payout minimum you can e. g. order money via PayPal or an online voucher for your purchases. Payout minimum and possibilities are country specific. Actual conditions and payouts you can see in your account in the tab “Credits”.

I have enough credits but I cannot redeem. Why?

To redeem you have to log in to your user account (www.Glaxes.com/Login). There you find the tab "Credits" with a list of earned credits. Maybe you have typed in the amount of credits you like to redeem? Please keep in mind that the amount of credits is only one (1) amount of cash out.

? How much can I earn with one survey?

It depends on length and kind of survey. Usually you can expect between 500 credits for 5-8 minutes and up to 3000 for 30 minutes length of survey.

In the invitation mail was indicated one credit amount and after terminate the survey I got another credit amount. Why?

If you can’t terminate the survey you was invited for, you will be automatically redirect to another survey. That is the reason for the mismatch.

How much money will I earn every month by participating in surveys?

Therefore we cannot guarantee a certain number of surveys per month, we cannot tell you anything about earnings. Participating in surveys is in no way an important source of income. We organize the invitations in a rolling system to make sure that every member gets his/her chance.For methodological reasons it is important for us and our clients that we ask average consumer and no professional tester.

I do not own a PayPal account. What should I do?

There are following possibilities: 1. You can sign up with PayPal using the same e-mail address you have in our panel. 2. Wait until you get a message from PayPal that you received money from Glaxes. You will get this message after you have requested your first PayPal payout. 3. If relevant: order a voucher from our shop. What ist Paypal and what does a PayPal account cost? Paypal is an online payments system, where you can send and receive money. PayPal accounts are free. The opening as well as the account management is free of charge. You can use the PayPal account to transfer money to your bank account or to pay your online purchases.

-Online Surveys -

How often will I participate in surveys?

It depends on several factors. First, your socio-demographic data (gender, age, residence, children in household, … ) is important. Second, the number of our customer’s orders influences the number of surveys.

Why am I receiving every now and again the information that quota for my profile is already full?
Sometimes we search for more than one target group in one survey. Unfortunately, we cannot ask all your characteristics and consumption habits in our registration form. This would cost too much time and, anyhow, consumption habits may change with the time. This is why we check at the beginning of every survey if the interviewee fits to our needs for this survey.Even if you fit, it may happen that others with the same profile have been a little faster than you and then the system closes the quota for this profile just in this second you answer the crucial question.Another option is that the whole survey closes in exactly this second you start answering it. This happens when you react too late so that others have time to use their chance.

Why do I get the message that I am not the right target group although I have not answered a single question?

Different reasons are possible. You may have opened the survey with the wrong device. Some surveys are suitable only for PC / a certain screen resolution. Our system recognizes if the technical requirements are adequate. If not, you get this message. We try to make the surveys available for as many devices as possible but sometimes we have to restrict access. It is also possible that you are abroad while opening the survey. Usually, our surveys are suitable for certain countries only and when you are in holidays outside of your residence country, you cannot participate. For some surveys, we collaborate with other market research institutes. Maybe you have filled in this survey with another institute. You cannot do it twice although we are another institute.

Contact

In which language should I contact you?

The Glaxes website is available in many languages. Unfortunately, we do not have branch offices in every country and cannot guarantee that we can answer in your language. Hence, we ask you to contact us in English. So it is guaranteed that we understand you well and can answer correctly (other possible languages are German, French or Spanish).

Contact